Frequently Asked DIY Hire Questions (F.A.Q’s)
Where do I collect the goods from?
All hire goods listed on this website can be collected from our premises at 72 Finucane Road, in Capalaba, in the Redlands area.
No we do not require you to have a minimum spend.
What are the collection & return days?
For collection your hire items are available to collect on the Friday prior to your weekend event by appointment. If you have a mid-week event, we will organise a collection time with you.
For return, the items need to be returned to us on the Monday following your event date by appointment. Upon return, we will inspect the goods, time permitting with other deliveries. We will advise via email if any of the goods appear to be damaged or missing.
How long is the hire rental term?
Our rental term is maximum 3 days in duration (Friday to Monday). If you are having a weekday wedding or event, please contact us to organise alternate collection and return days
Do you load goods into our vehicle for us?
Due to health and safety obligations, our staff cannot load hire items into your vehicle. Please ensure that you have people to assist with loading hired items
Can someone else collect and return items for me?
Yes. You can have a friend or family member collect your hire goods and return them for you. Please ensure that you communicate the appointed return time.
Can you deliver the hire items to me?
We can deliver provided we are not already booked to set up an event. Delivery fees subject to the distance we are required to travel
Can I extend my hire duration?
Yes you can extend your hire duration outside the allocated period which will incur a fee. The fee for extending your hire duration is a 20% surcharge of your total amount of your DIY Hire order/s per day.
Our website will automatically generate this for you when you place items into your cart and it will automatically calculate the hire cost. It will not add on the refundable security bond. This will be added by our office staff
How will I know availability of items?
We have a very large inventory of hire items. Just place your order for the items you require and process your deposit payment. You will receive email confirmation of final availability and further instructions within 2 working days. If the decor is unavailable for your event date, we will refund your deposit payment in full immediately.
How do I know if you order went through?
You will receive an email confirmation once our order is placed and a further confirmation within 2 working days with further information on collection and return.
When and how do I pay for my items?
A 20% deposit is required once you place your order and is processed online via our secure payment system. Full payment is required 24 hours prior to your event date. Weddings are subject to separate terms and conditions.
Do you require a security bond?
Yes we will need to process a holding deposit of $100 as a security bond. This amount will be processed the week of your order collection, and will be released after your hire return.
What if I need to cancel my order?
No refunds will be given on your order deposit for cancellation or change of mind.
What if I need to adjust the quantity in my order?
You can adjust your order by 10% of the total for each item eg. if you have ordered 100 chairs, you can reduce the amount by 10 without penalties. This adjustment is required more than 28 days from your event date.
Any item cancellations within the order, or a decrease in amount within 28 days of order collection date will not be refunded.
What if I damage or break an item?
If an item is broken upon return, our staff will assess the damage to see if it can be repaired, and provide you with the cost of repairing.
If an item is broken, a full replacement fee will need to be paid for. If the repair or replacement fee is under $250, this will be taken out of your security holding deposit. If the replacement fee exceeds $250, the difference will need to be paid by the person returning the goods.
Festoon lights are checked upon going out on hire and return. Due to the delicacy of the bulbs, care must be taken not to drop or bang the bulbs. Lights must not be plugged into power when placing them in your desired location. Do not remove the bulbs prior to transport. Damaged or blown bulbs will be replaced our wholesale cost of $2.50 per bulb and the cost deducted from your bond.
What if I lose the boxes or bags the item is provided in?
A large amount of our decor has specific boxes or bags for transportation, and these often are unable to be replaced. If bags or boxes are not returned with the goods you will be charged accordingly.
FURTHER INFORMATION ON SPECIFIC ITEMS
Please ensure that you read the following information specific to the equipment you have hired. All items are to be returned in the same condition that they were provided to you. All equipment shall be returned in the same box or bag it was supplied in.
Chairs & Stools
Our chairs & stools are provided in clean condition and in excellent working order and must be returned in the same condition. Should they get dirty, sandy, dusty or have grass stuck to them please ensure that you wipe them down prior to return. Should the chairs get wet please ensure they are wiped down as soon as possible. If the chairs are returned dirty there is a $2 cleaning fee per chair for cleaning. If any of the chairs are missing or broken upon return, we will notify you of the replacement cost.
Chair Covers
Our chair covers are suitable for indoor chairs only. We will wash the chair covers when returned, however if there are large stains (eg. Red wine stain) that are difficult or cannot be removed a replacement fee will be charged. Please ensure that all chair covers are not inside out and are folded neatly prior to return.
Table Linen
Please ensure there is no food attached to the tablecloth or napkins. All cloths and napkins are to be folded when returned. Do not leave folded when wet. Table linen will be laundered upon returned, however large stains (eg. red wine stains) or other stains difficult to lift or cannot be removed will incur full replacement costs.
Candelabras
Please ensure any wax that may have dripped during your event is fully removed before being returned. For best results use hot water/steam and a polishing cloth so you don’t scratch the surface. Any candelabras returned with wax spillage will incur a cleaning fee, determined by the amount of wax on each candelabra. Wax candles are NOT to be used in our Manière Candelabra
Votives and Tealight Holders
Please ensure you remove each burnt out candle and any wax that may have dripped during your event. Any Votives/Tealight holders returned with wax spillage will incur a cleaning fee, determined by the amount of wax on each. Replacement fees for our Votives/tealight holders range from $1 to $7.50 each.
Vases
All vases are to be returned clean and washed in hot soapy water or with window cleaner prior to return. Each vase is to be returned in its box. Please ensure your venue knows not to throw away the boxes. Replacement fees for vases range between $10 and $30 each. Vases returned unwashed or smeared will incur a cleaning fee of $5 per vase.
Mirrors
Please use window cleaner to wipe all marks off the mirrors before being returned. A cleaning fee of $2 per mirror will be charged if they are not returned clean and smear free.
Natural Woven Mats or Bamboo Mats
Natural woven mats or bamboo mats used on the beach must have all sand shaken out of them prior to folding or rolling up. If using fresh petals on the mats please ensure you do not use red petals as they stain. Light coloured fresh petals are acceptable. In the event that mats get wet or damp please ensure that you leave them laid flat on the ground in the sun to dry. If rolled up wet they will go mouldy. Mats returned stained, mildewed or damaged will incur full replacement costs.
Bamboo/Silk Parasols and Umbrellas
Bamboo Silk parasols are not suitable to use in the rain. Should they get wet or damp please ensure you leave them out to dry. We ask that you are gentle when placing the parasols into their receptacle as the bamboo spines are fragile and will break if roughly handled. All umbrellas are to be returned dry. A replacement fee of each parasol is $10.
Blackboards
Blackboards are to be wiped clean of all chalk before being returned. A cleaning fee will be charged for all blackboards returned dirty or with writing still on them.
Marques, Party Tents and Gazebos.
Installation and dismantling of marquees, party tents and gazebos are subject to local wind conditions prevailing at that time. We reserve the right to cancel the event at our discretion, if it is considered dangerous to erect the marquees, party tents and gazebos due to severe wind or rain conditions. We will not be held liable should this occur. Your deposit will be returned to you in these circumstances. It is the hirer’s responsibility to vacate the marquees, party tents and gazebos depending on the local wind or storm conditions prevailing at the time of the function. In these circumstances, No refund will apply. If the ground slope allows rainwater runoff to flow inside the marquees, party tents or gazebos during a storm, the consequence of this is not our responsibility and no refund will apply. No heaters or fires are to be lit inside or within 3m of the marquees, party tents and gazebos. Damaged marquees, party tents and gazebos will require full replacement at your cost.